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Conquering capacity.

Susan Flanagan1, Amy Kjesbo

  • 1Lucile Packard Children's Hospital at Stanford, Palo Alto, CA, USA. sflanagan@stanfordmed.org

Healthcare Financial Management : Journal of the Healthcare Financial Management Association
|August 10, 2004
PubMed
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Lucile Packard Children's Hospital improved patient flow by assessing processes and implementing changes. Key factors included measuring flow, enhancing care coordination, and adapting staffing and culture.

Area of Science:

  • Healthcare Management
  • Hospital Operations
  • Process Improvement

Background:

  • Hospitals face capacity constraints impacting revenue and market share.
  • Inefficient patient flow processes are a significant operational challenge.
  • Lucile Packard Children's Hospital identified these issues as critical.

Purpose of the Study:

  • To describe an initiative to improve patient flow processes.
  • To identify key success factors for enhancing hospital operational efficiency.
  • To address capacity constraints and their financial implications.

Main Methods:

  • Initiated an assessment of existing patient flow processes.
  • Focused on key areas for improvement: measurement, coordination, staffing, and culture.

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  • Implemented changes based on the assessment findings.

    • Main Results:

    • Successful implementation of an improvement initiative.
    • Identification of critical success factors for patient flow optimization.
    • Demonstrated a strategic approach to addressing hospital capacity issues.

    Conclusions:

    • Measuring patient flow is crucial for improvement.
    • Enhanced care coordination and redefined staffing are vital.
    • Sustained culture change is essential for long-term success in hospital operations.