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Published on: February 16, 2011
Customer service and practice profitability
1Levin Group, Inc., 10 New Plant Court, Owings Mills, MD 21117, USA. consulting@levingroup.com
Abstract:
Customer service, one of the major dental practice business systems, is critical to your short- and long-term success. The world will keep changing, but customer service is not a fad that can go out of style. If anything, it becomes even more important, year after year, as your customers expect more service and better treatment. Your goal is to provide extensive customer service, with 100% of patients enjoying a great experience every single time they interact with your practice. The "Wow" experience helps your practice grow. You want your patients to become your friends. Why? Because friends refer friends. When your patients become your friends, higher profitability is the inevitable result.
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