When research involves your receptionist. A checklist for GPs and staff

General practitioners have a key role in health care. Research must continue in general practice to maintain and improve this role. Whenever research involves receptionists directly in data collection, general practitioners should understand fully the nature of the research and the workload it is likely to impose. All members of the staff can be involved in deciding whether to participate. Once your assistance is enlisted, an explicit charter of rights and responsibilities ought to ensure a secure basis for a successful collaboration.