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Web technology for persons with serious mental illness.

Sarah P Farrell1, Irma H Mahone, Patrick Guilbaud

  • 1University of Virginia, School of Nursing, Charlottesville 22908-0782, USA. spf2j@cms.mail.virginia.edu

Archives of Psychiatric Nursing
|August 12, 2004
PubMed
Summary

A new web portal for community mental health clinics was developed and tested. This patient-centered design aims to improve communication, education, and support, ultimately enhancing patient outcomes.

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Area of Science:

  • Health Informatics
  • Mental Health Services
  • Human-Computer Interaction

Background:

  • Community mental health clinics require improved digital tools for patient engagement.
  • Preliminary research involved staff focus groups and consumer interviews to identify needs.

Purpose of the Study:

  • To develop and evaluate a web-based portal for community mental health clinic staff and consumers.
  • To assess user opinions on the portal's design and content through standard user-testing methods.

Main Methods:

  • Development of a web-based homepage portal based on initial qualitative research.
  • User testing with discharge-ready participants from a state psychiatric facility using think-aloud protocols and scenario-based interviews.
  • Observation of participant navigation and collection of feedback on design and content.

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Main Results:

  • A functional web portal was created with integrated communication, education, and support features.
  • User feedback provided insights into design preferences and content relevance.
  • The portal was deemed ready for further development addressing privacy, confidentiality, and security.

Conclusions:

  • The developed web portal shows promise for enhancing patient engagement and outcomes in community mental health settings.
  • User-centered design is crucial for creating effective digital health tools.
  • Further development is needed to ensure secure and confidential implementation.