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Telephone therapy: call for help.

M C Melton1, S A Smoyak

  • 1Faculty of Planning, Rutgers University of New Jersey, New Brunswick.

Journal of Psychosocial Nursing and Mental Health Services
|April 1, 1992
PubMed
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Telephone-based psychotherapy offers vital access to mental health services for homebound individuals. This accessible approach requires therapists to adapt techniques and consider flexible fees for broader reach.

Area of Science:

  • Psychology
  • Telehealth
  • Mental Health Services

Background:

  • Many individuals with disabilities face barriers to accessing community resources due to mobility limitations.
  • The telephone presents a potential solution for connecting homebound populations with essential psychotherapeutic services.

Purpose of the Study:

  • To explore the efficacy and implementation of telephone-based psychotherapy.
  • To identify the benefits and challenges associated with providing mental health services remotely via telephone.

Main Methods:

  • The study describes the therapeutic process in telephone therapy, drawing parallels with in-office sessions.
  • Therapist roles include group orientation, goal setting, encouraging verbalization, problem-solving strategy development, and psychodynamic assessment.

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Main Results:

  • Telephone psychotherapy can significantly benefit individuals previously excluded from mental health services.
  • The modality requires therapists to develop new skills and adapt service delivery.

Conclusions:

  • Remote psychotherapy via telephone is a viable and beneficial service delivery model.
  • Successful implementation necessitates therapist training in new techniques and flexible fee structures to accommodate individuals with fixed incomes.