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Related Experiment Videos

Computer-based and live interviews on problem drinking: users' attitudes.

Ramesh Farzanfar1, Jeffrey Migneault, Amy Rubin

  • 1Medical Information Systems Unit, Boston University & Boston Medical Center, MA, USA. rfarzanf@bu..edu

Studies in Health Technology and Informatics
|September 14, 2004
PubMed
Summary
This summary is machine-generated.

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Most participants preferred human interviewers, even for sensitive topics like problem drinking. However, a minority preferred automated interviews, citing confidentiality concerns as a key reason.

Area of Science:

  • Psychology
  • Human-Computer Interaction
  • Public Health

Background:

  • Computerized interviews are increasingly used, especially for sensitive topics.
  • Previous research suggests a preference for automated over live interviews in certain contexts.
  • Understanding participant preference is crucial for effective data collection.

Purpose of the Study:

  • To investigate participant preference between automated and human telephone interviewers for sensitive topics.
  • To explore the reasons behind these preferences, particularly concerning confidentiality.

Main Methods:

  • Administered the Alcohol Use Disorders Identification Test (AUDIT) via both automated and human telephone interviewers.
  • Recruited participants through newspaper advertisements.

Related Experiment Videos

  • Asked four open-ended questions post-interview to gauge preference and reasons.
  • Main Results:

    • 62% of participants preferred the human interviewer, with only 3% citing confidentiality concerns.
    • 22% preferred the automated interview, and 32% of this group indicated confidentiality as the primary reason.
    • A significant majority favored human interaction despite the sensitive nature of the topic.

    Conclusions:

    • Human interviewers are generally preferred, even for sensitive subjects like problem drinking.
    • Confidentiality is a significant factor for the minority who prefer automated interviews.
    • Automated systems may be beneficial for specific populations concerned about privacy.