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Evaluating the impact of information communication technologies on complex organizational systems: a
Johanna I Westbrook1, Jeffery Braithwaite, Rick Iedema
1Centre for Health Informatics, University of New South Wales, Sydney, Australia.
Studies in Health Technology and Informatics
|September 14, 2004
Summary
This study addresses the need for a structured evaluation framework to assess health informatics
Area of Science:
- Health Informatics
- Organizational Science
- Information Systems
Background:
- The intersection of organization and technology in health informatics is a recognized area of study.
- A significant gap exists in the literature for a rigorously defined evaluation framework to assess the impact of information and communication technologies (ICTs) on organizational processes and outcomes in healthcare.
Purpose of the Study:
- To address the need for a standardized evaluation framework in health informatics.
- To conceptualize the design features of such an evaluation framework.
- To specify the data requirements and methodologies for its application.
Main Methods:
- Conceptualization of design features for an evaluation framework.
- Specification of data collection methods and metrics.
- Literature review to identify existing gaps and inform framework development.
Main Results:
- The paper outlines the conceptual design of a novel evaluation framework.
- It details the necessary data points and methodologies for assessing ICT impact in healthcare organizations.
- Challenges in framework implementation and data gathering are identified.
Conclusions:
- The proposed framework provides a structured approach for evaluating ICTs in health informatics.
- This framework aims to guide practitioners and researchers in assessing organizational impact.
- Further research is needed to refine and validate the framework's components and application.