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Safer at work: development and evaluation of an aggression and violence minimization program
Brin F S Grenyer1, Olga Ilkiw-Lavalle, Philip Biro
1Illawarra Institute for Mental Health, University of Wollongong, New South Wales, Australia. grenyer@uow.edu.au
The Australian and New Zealand Journal of Psychiatry
|September 17, 2004
Summary
A new aggression minimization program improved healthcare staff confidence and skills in managing workplace violence. This training initiative in New South Wales aims to create a safer environment for health care workers.
Area of Science:
- Occupational Health and Safety
- Healthcare Management
- Violence Prevention
Background:
- Healthcare staff face significant risks from workplace aggression and violence.
- A novel program was developed to minimize aggression among public health service staff in New South Wales, Australia.
Purpose of the Study:
- To evaluate a newly developed aggression minimization training program for at-risk healthcare staff.
- To assess the program's impact on staff satisfaction, knowledge, skills, attitudes, and confidence in managing aggressive incidents.
Main Methods:
- A two-day 'train the trainer' program was evaluated by 15 experienced aggression trainers.
- 48 healthcare staff completed four training modules, assessing satisfaction, knowledge, skills, attitudes, and confidence.
Main Results:
- Training materials were highly rated for suitability.
- Participants reported increased satisfaction, enhanced knowledge and skills, and improved attitudes toward managing aggression.
- A significant increase in staff confidence was observed, correlating with the number of modules completed.
Conclusions:
- The aggression minimization program shows potential for enhancing workplace safety for healthcare industry staff.
- The training may equip staff with better strategies to handle aggressive incidents, contributing to a safer work environment.