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More dollars and more smiles
Leslie P Gilreath1, James C Burns
1HFM Performance Advantage, LLC, St. Joseph, MI, USA.
Abstract:
Healthcare organizations can enhance customer satisfaction by identifying problem points along the revenue cycle and using key performance metrics to resolve those issues. They can establish metrics for revenue-cycle customer satisfaction by: Mapping the process to identify touch points. Confirming touch points and asking employees for their perceptions. Talking to patients and families. Conducting research.
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