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Updated: Jul 4, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Align process with mission and maintain a contented workforce
Rita E Numerof1, Michael N Abrams, Bill Ott
1Numerof & Associates, Inc., St. Louis, USA.
Abstract:
Some hospitals are holding down costs, improving patient care, and maintaining a satisfied workforce by redesigning their processes. A four-step approach can ensure systemic and permanent cost reduction that doesn't compromise patient care, demoralize staff, or increase costs in other areas: 1. Prioritize core processes. 2. Implement a disciplined process redesign methodology. 3. Review proposed changes with process owners and members. 4. Secure top management approval and sponsorship.
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