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[Information and quality of care in a pediatric intensive care unit. Parents' opinion]
A Rodríguez Núñez1, P Crespo Suárez, C Martins de Oliveira Pereira Caldas
1Servicio de Críticos y Urgencias Pediátricas. Departamento de Pediatría. Hospital Clínico Universitario. Santiago de Compostela. España.
Insights
Parents are satisfied with pediatric intensive care unit (PICU) information and staff. However, improvements are needed in initial information, visiting hours, psychological support, and unit infrastructure for families.
Area of Science:
- Pediatric Intensive Care
- Healthcare Quality Improvement
- Patient Family Experience
Background:
- Parental satisfaction is crucial for quality of care in pediatric intensive care units (PICUs).
- Understanding family perspectives informs targeted improvements in PICU services.
Purpose of the Study:
- To assess parental opinions on medical information quality.
- To evaluate parental perceptions of care quality in a PICU setting.
- To identify areas for enhancement in PICU family support and resources.
Main Methods:
- A structured survey was administered through personal interviews.
- Data collected on information characteristics, staff interactions, and family resources.
- Study involved parents of 61 children admitted to a PICU between November 2003 and March 2003.
Main Results:
- Over 90% of parents found medical information quality to be good.
- 83.6% expressed satisfaction with PICU staff interactions.
- Significant concerns were raised regarding initial information delivery, limited visiting hours, insufficient psychological support, and inadequate family resources.
Conclusions:
- Parents reported high satisfaction with information and medical staff in the PICU.
- Key areas for improvement include timely initial information, flexible visiting policies, enhanced psychological support, and better family facilities.
- Addressing these aspects can significantly improve the overall family experience in the PICU.
Objective:
To identify parents' opinion of the quality of medical information and the quality of care in a pediatric intensive care unit (PICU). MATERIAL Y METHOD: We designed a structured survey to gather data on the characteristics of information given to parents, parents' dealings with the unit's staff and resources for parents. This survey was carried out by means of personal direct interviews with the parents of 61 children admitted to our PICU from November 2003 to March 2003.
Results:
Most of the parents (90.2 %) reported that the information they received was of good quality, whereas 3 % did not receive any information at all and 8 % only once. A total of 83.6 % were satisfied with the unit's staff, whereas 50.8 % pointed out at least one deficiency in the PICU resources available for families. Eighty-seven percent of the parents wanted more time to be with their child in the PICU. Eighty-four percent of parents reported that they had been particularly worried in one or more occasion during their child's stay in the PICU and 47 % would occasions liked to have received some type of psychological help.
Conclusions:
In our PICU the parents of admitted children were satisfied with the quality of information and the unit's medical staff. Nevertheless, we identified some features that could be improved such as the information provided in the first few hours of admission, visiting time schedules, psychological support and the unit's infrastructure.
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