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Internet versus mailed questionnaires: a randomized comparison (2).

Pam Leece1, Mohit Bhandari, Sheila Sprague

  • 1Department of Clinical Epidemiology and Biostatistics, McMaster University, Hamilton, ON, Canada.

Journal of Medical Internet Research
|October 9, 2004
PubMed
Summary
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Web-based surveys for surgeons had lower response rates than traditional mail surveys. This study highlights that internet technologies do not always improve surgeon survey participation.

Area of Science:

  • Medical research methodology
  • Surgical practice
  • Health informatics

Background:

  • Low surgeon response rates can compromise survey validity.
  • Internet technologies offer potential for more efficient surveys.
  • Reducing survey burden is crucial for data integrity.

Purpose of the Study:

  • To evaluate if web-based technology enhances response rates in international surgeon surveys.
  • To compare the efficacy of internet versus mail survey administration.

Main Methods:

  • A survey on femoral neck fracture treatment was developed for 442 Orthopaedic Trauma Association members.
  • Participants were randomized to receive either a mail or internet-based questionnaire.
  • Follow-up reminders and alternative formats (PDF) were used to maximize responses.

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Main Results:

  • The internet survey arm achieved a 45% response rate (99/221).
  • The mail survey arm achieved a 58% response rate (129/221).
  • The mail survey demonstrated a significantly higher response rate (absolute difference 13%, P<0.01).

Conclusions:

  • Internet-based surveys for surgeons yielded significantly lower response rates compared to traditional mail surveys.
  • The assumption that internet surveys automatically increase participation is not supported.
  • Researchers must carefully consider survey methodology to ensure adequate surgeon engagement.