Search research articles

ABOUT JoVE

Overview Leadership Blog JoVE Help Center

AUTHORS

Publishing Process Editorial Board Scope & Policies Peer Review FAQ Submit

LIBRARIANS

Testimonials Subscriptions Access Resources Library Advisory Board FAQ

RESEARCH

JoVE Journal Methods Collections JoVE Encyclopedia of Experiments Archive

EDUCATION

JoVE Core JoVE Business JoVE Science Education JoVE Lab Manual Faculty Resource Center Faculty Site

Terms & Conditions of Use

Search research articles

Related Experiment Videos

Internet patient scheduling in real-life practice.

Jeffrey P Friedman¹

¹NYU School of Medicine, USA. friedj03@popmail.med.nyu.edu

The Journal of Medical Practice Management : MPM

|October 27, 2004

Summary

Implementing internet-based patient scheduling in a large primary care group streamlined operations, reduced costs, and boosted patient satisfaction. This digital approach also significantly decreased missed appointments.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by

Same journal

Chronic Multiorgan Rare Disease: The Role of the Nurse Practitioner as a Leader of the Healthcare Team.

The Journal of medical practice management : MPM·2019

Same journal

The Top Ten Questions on Vendor Negotiations.

The Journal of medical practice management : MPM·2018

Same journal

The Life of a Salmon Examined: What the Healthcare Profession Can Learn from Fish.

The Journal of medical practice management : MPM·2018

Same journal

Ransomware in Hospitals: What Providers Will Inevitably Face When Attacked.

The Journal of medical practice management : MPM·2018

Same journal

Ketogenic Weight Loss: The Lowering of Insulin Levels Is the Sleeping Giant in Patient Care.

The Journal of medical practice management : MPM·2018

Same journal

Unscrewing the Light Bulb: Addressing Systematic Mistreatment of Physicians.

The Journal of medical practice management : MPM·2018

Area of Science:

Health Informatics
Clinical Operations Management
Healthcare Administration

Background:

Traditional patient scheduling methods in busy clinical practices are often inefficient, costly, and time-consuming.
Inefficiencies in scheduling can lead to suboptimal resource allocation and decreased patient satisfaction.
Manual scheduling processes are prone to errors and administrative burdens.

Purpose of the Study:

To evaluate the impact of adopting internet-based patient scheduling in a large primary-care group.
To assess improvements in scheduling efficiency, staffing economies, and patient satisfaction.
To determine the effect of online scheduling on appointment no-show rates.

Main Methods:

A large primary-care group transitioned from traditional scheduling to an internet-based system.
Data on scheduling efficiency, staffing levels, patient satisfaction, and appointment failures were collected and analyzed.
The study involved the practical implementation and observation of the new online scheduling system.

Main Results:

Internet-based scheduling led to significant improvements in the overall scheduling process.
The adoption resulted in measurable economies in staffing and operational costs.
Patient satisfaction levels increased notably following the implementation of the online system.
A reduction in failed appointments (no-shows) was observed as a key benefit.

Conclusions:

Internet-based patient scheduling offers a viable and effective solution for busy clinical practices.
The transition to online scheduling enhances operational efficiency and reduces healthcare costs.
Improved patient satisfaction and a decrease in missed appointments are key outcomes of adopting digital scheduling tools.

Related Experiment Videos