Patient satisfaction in gynaecological outpatient clinic attendances

A questionnaire was used to assess patients' perception of and satisfaction with gynaecology outpatient appointment date and waiting times at gynaecology outpatient clinics. While 95% were satisfied with the overall service, 19% expressed dissatisfaction with waiting times for first appointment and 26% with the waiting time at the clinic. These findings are discussed in the light of the recommendations of the Patient's Charter and with respect to reorganising outpatient gynaecology services to improve efficiency.