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Published on: February 19, 2021
Implementing patient satisfaction survey findings into a customer service action plan
1Sullivan/Luallin Inc., 3760 Fourth Avenue, Suite 1, San Diego, CA 92103, USA.
Abstract:
Patient satisfaction surveys have become popular gauges of practice efficiency and are among the markers used by third-party payers to measure health-care quality. Although surveys may yield valuable information for providers to improve their services, these results most often are assigned a low priority and not applied in actual practice. This article briefly outlines the basic features of a patient satisfaction survey and details specific steps that managers may follow to implement their findings.
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