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Related Experiment Videos

Interface methods for using intranet portal organizational memory information system.

Yong Gu Ji1, Gavriel Salvendy

  • 1Department of Industrial and Information System Engineering, Soongsil University, 1-1 Sangdo 5-Dong, Dongjak-Gu, Seoul, Korea, 156-743. gilbreth@ssu.ac.kr

Ergonomics
|November 17, 2004
PubMed
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Separate access methods for intranet portals improve user performance and satisfaction. Tailoring navigation to distinct information structures enhances the organizational memory information system (OMIS) and user experience.

Area of Science:

  • Information Science
  • Human-Computer Interaction
  • Organizational Learning

Background:

  • Intranet portals serve as crucial organizational memory information systems (OMIS) for supporting organizational learning.
  • The inherent properties and hierarchical structure of information within intranet portals pose challenges for effective navigation and retrieval.
  • Poor navigation negatively impacts user performance, satisfaction, and the perceived usefulness of the OMIS.

Purpose of the Study:

  • To address navigation and retrieval challenges in intranet portal OMIS.
  • To propose a conceptual model for enhancing intranet portal navigation tools.
  • To evaluate the impact of different access methods on user performance and satisfaction.

Main Methods:

  • A conceptual model for navigation tools was developed.

Related Experiment Videos

  • An experiment with 10 participants was conducted using a crossover design.
  • A separate access method (tabbed tree tool) was compared against a unified access method (single tree tool).

    • Main Results:

    • Separate access methods, compared to unified ones, led to increased user satisfaction.
    • Separate access methods improved the perceived usefulness of the OMIS.
    • User performance in navigating the intranet portal was enhanced with separate access methods.

    Conclusions:

    • Intranet portals should utilize separate access methods for information/knowledge repositories with distinct structural knowledge.
    • Tailoring access strategies to user's structural knowledge is key to optimizing OMIS effectiveness.
    • Separate access enhances user satisfaction, usefulness, and navigation performance within organizational memory information systems.