Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

Quality improvement techniques to improve patient satisfaction.

E Joseph Torres1, Kristina L Guo

  • 1Health Services Administration, Florida International University, Miami, Florida, USA.

International Journal of Health Care Quality Assurance Incorporating Leadership in Health Services
|November 24, 2004
PubMed
Summary

Implementing quality improvement initiatives, such as patient satisfaction surveys and Six Sigma programs, enhances healthcare organizations. Collaborative efforts among professionals and managers are crucial for success in patient care.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

DECIDE: A Decision-Making Model for More Effective Decision Making by Health Care Managers.

The health care manager·2020
Same author

Cultural Diversity Training: The Necessity of Cultural Competence for Health Care Providers and in Nursing Practice.

The health care manager·2020
Same author

Implications of DSM-5 for Health Care Organizations and Mental Health Policy.

Journal of health and human services administration·2018
Same author

Cultural Diversity Training: The Necessity of Cultural Competence for Health Care Providers and in Nursing Practice.

The health care manager·2016
Same author

Using a social entrepreneurial approach to enhance the financial and social value of health care organizations.

Journal of health care finance·2014
Same author

Electronic health systems: challenges faced by hospital-based providers.

The health care manager·2013

Area of Science:

  • Healthcare Management
  • Quality Improvement Science

Background:

  • Healthcare organizations face increasing competition.
  • Patient satisfaction is a key differentiator in the modern healthcare landscape.

Purpose of the Study:

  • To outline effective strategies for quality improvement initiatives.
  • To enhance patient satisfaction and organizational success.

Main Methods:

  • Discussing methods for measuring patient views.
  • Exploring community-wide efforts to boost patient satisfaction.
  • Detailing the application of Six Sigma programs for quality enhancement.

Main Results:

  • Patient satisfaction initiatives can be effectively implemented through various approaches.

Related Experiment Videos

  • Measuring patient feedback provides valuable insights for improvement.
  • Six Sigma offers a structured methodology for quality enhancement.

    • Conclusions:

    • Quality improvement is essential for healthcare organizations to thrive.
    • Collaborative efforts between healthcare professionals and managers are vital for increasing patient satisfaction.