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The Patient Experiences Questionnaire: development, validity and reliability.

Kjell I Pettersen1, Marijke Veenstra, Bjørn Guldvog

  • 1National Insurance Administration, Norway, Oslo, Norway. kjell.pettersen@kunnskapssenteret.no

International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care
|November 24, 2004
PubMed
Summary

The Patient Experiences Questionnaire (PEQ) was developed to assess hospital patient satisfaction. This reliable and valid instrument provides 10 scales for evaluating key aspects of care.

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Area of Science:

  • Healthcare Quality
  • Patient Experience Measurement
  • Psychometrics

Background:

  • Assessing patient experiences is crucial for improving healthcare quality.
  • Existing instruments may not comprehensively cover all essential aspects of patient care.
  • Development of a robust questionnaire is needed to capture diverse patient perspectives.

Purpose of the Study:

  • To describe the development of the Patient Experiences Questionnaire (PEQ).
  • To evaluate the reliability and validity of the constructed summed rating scales within the PEQ.
  • To provide a practical and understandable instrument for assessing hospital patient satisfaction.

Main Methods:

  • Literature review, focus groups, and pilot surveys informed the questionnaire design.

Related Experiment Videos

  • Two national cross-sectional studies were conducted in 1996 and 1998.
  • Postal surveys of 36,845 patients from 14 hospitals yielded 19,578 responses (53% participation).

    • Main Results:

    • Ten summed rating scales were constructed using factor analysis and theoretical considerations.
    • Scales covered areas such as nursing services, communication, doctor services, and general satisfaction.
    • Reliability (Cronbach's alpha >0.60) and repeatability (>0.60) were demonstrated for all scales, with most exceeding 0.70.

    Conclusions:

    • The Patient Experiences Questionnaire (PEQ) is a reliable and valid self-report instrument.
    • It effectively measures key aspects of hospital patient experiences across medical and surgical wards.
    • The PEQ offers practicability and comprehensibility, providing valuable data for healthcare quality improvement.