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General attributes of safe organisations
1Department of Government, Mills College, Oakland, CA 94613, USA. paul@mills.edu
Quality & Safety in Health Care
|December 4, 2004
Summary
High reliability in hazardous systems stems from managing risks like mis-specification, not just safety. Two models, precluded event and resilience, offer strategies adaptable for improving medical reliability.
Area of Science:
- Systems Engineering
- Organizational Safety
- Risk Management
Background:
- Safety is a complex and potentially risky concept in managing hazardous systems.
- Reliability in high-risk organizations is driven by mitigating mis-specification, misidentification, and misunderstanding, rather than solely valuing safety.
- Two distinct models of high reliability exist: precluded event-focused and resilience-focused organizations.
Purpose of the Study:
- To analyze safety strategies in organizations managing hazardous systems.
- To identify and contrast two models of high reliability.
- To explore the implications and adaptability of these models for medical reliability strategies.
Main Methods:
- Analysis of safety strategies in organizations successfully managing hazardous systems.
- Identification and comparison of two contrasting high-reliability models (precluded event and resilience).
- Assessment of the applicability of these models to the medical field.
Main Results:
- Reliability in hazardous systems is primarily driven by avoiding negative outcomes (mis-specification, etc.) rather than a direct focus on safety.
- Precluded event and resilience models are adapted to specific organizational properties like raw material, process variance, and knowledge base.
- These models define the spectrum of reliability approaches available for medical organizations.
Conclusions:
- The concept of safety in hazardous systems is nuanced, with risk mitigation being a key driver of reliability.
- Both precluded event and resilience models offer valuable insights for enhancing medical reliability.
- Adapting features from these high-reliability models can improve safety strategies within medical organizations.