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[Telephone in medical practice].

Bernard Hoerni1

  • 1Institut Bergonié, 229 cours de l'Argonne, 33076 Bordeaux Cedex.

Bulletin De L'Academie Nationale De Medecine
|December 9, 2004
PubMed
Summary
This summary is machine-generated.

Physician-patient communication via telephone offers benefits but also challenges. Medical students require specialized training in telephone interview techniques to navigate these complexities effectively.

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Area of Science:

  • Medical communication
  • Telehealth
  • Physician-patient interaction

Context:

  • The telephone is a common communication tool between patients and physicians.
  • This modality presents unique advantages for patients and disadvantages for physicians.
  • Current medical education may not adequately prepare students for telephone-based consultations.

Purpose:

  • To highlight the growing importance of telephone use in patient-physician communication.
  • To outline the benefits and drawbacks of using the telephone for medical consultations.
  • To advocate for specific training in telephone interview techniques for medical students.

Summary:

  • Telephone communication in healthcare offers patient convenience but poses challenges for physicians.

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  • Physicians may experience drawbacks related to diagnostic accuracy, efficiency, and establishing rapport.
  • Effective telephone communication requires specific skills and awareness of potential pitfalls.

    • Impact:

    • Enhancing medical student training in telephone communication can improve healthcare delivery.
    • Addressing the drawbacks can lead to more efficient and effective telehealth practices.
    • Standardized training can equip future physicians with essential skills for modern medical communication.