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Why organizations continue to create patient information leaflets with readability and usability problems: an

Iddo Gal1, Ayelet Prigat

  • 1Department of Human Services, University of Haifa, Mt Carmel, Eshkol Tower, Haifa 31905, Israel. iddo@research.haifa.ac.il

Health Education Research
|December 23, 2004
PubMed
Summary
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Patient information leaflets often have readability and usability issues due to complex organizational processes and pressures. Six key factors identified can negatively impact leaflet comprehensibility and usability for intended users.

Area of Science:

  • Health Communication
  • Patient Education Materials Development

Background:

  • Patient information leaflets (PILs) frequently exhibit readability and usability challenges.
  • Existing guidelines for health education materials development have not fully resolved these persistent issues.

Purpose of the Study:

  • To explore the underlying causes of readability and usability problems in patient information leaflets.
  • To identify factors influencing the development process of leaflets within large health organizations.

Main Methods:

  • An exploratory study involving interviews with professionals responsible for developing patient information leaflets.
  • Analysis of six identified factors impacting leaflet creation: initiators, users/contexts, goals, workflow/content, readability, and evaluation.

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Main Results:

  • Readability is a recognized concern among leaflet developers.
  • Complex organizational processes, politics, goal conflicts, and other pressures significantly affect leaflet development.
  • Six factors were identified as potentially compromising leaflet content, organization, comprehensibility, and usability.

Conclusions:

  • A comprehensive, ecological perspective is recommended for understanding the creation and deployment of patient education materials.
  • Addressing organizational and contextual factors is crucial for improving the quality and effectiveness of patient information leaflets.