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Internet versus mailed questionnaires: a controlled comparison (2).

Pam Leece1, Mohit Bhandari, Sheila Sprague

  • 1Department of Clinical Epidemiology and Biostatistics, McMaster University, Hamilton ON, Canada.

Journal of Medical Internet Research
|January 6, 2005
PubMed
Summary
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Web-based surveys for surgeons had lower response rates than traditional mail surveys. This study highlights that online methods do not automatically improve surgeon participation in research.

Area of Science:

  • Medical research methodology
  • Surgical education and practice

Background:

  • Low surgeon response rates can compromise survey validity.
  • Internet technologies offer potential for more efficient surveys.

Purpose of the Study:

  • To determine if Web-based technology could enhance response rates in an international surgeon survey.

Main Methods:

  • A questionnaire on femoral neck fracture treatment was developed for 442 Orthopaedic Trauma Association members.
  • Participants were randomized to receive the survey via mail (n=221) or email invitation (n=221).
  • Follow-up reminders and a mailed paper copy were sent to non-respondents in the internet arm.

Main Results:

  • The mail survey arm achieved a significantly higher response rate (58%) compared to the Internet arm (45%).

Related Experiment Videos

  • The absolute difference in response rates was 13% (95% CI 4%-22%, P<0.01).
  • Conclusions:

    • Internet-based surveys for surgeons yielded lower response rates than traditional mailed surveys.
    • Researchers should not assume online survey methods inherently increase surgeon participation.