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360-feedback in health care management: a field study
Frank E Kuzmits1, Arthur J Adams, Lyle Sussman
1Department of Management, College of Business and Public Administration, University of Louisville, Louisville, KY 40292, USA. kuzmits@louisville.edu
The Health Care Manager
|January 11, 2005
Summary
Implementing 360-degree feedback requires careful planning and execution for effective leader development. Proper training and participant involvement are crucial for success in management programs.
Area of Science:
- Organizational Psychology
- Healthcare Management
Background:
- 360-degree feedback is widely adopted for enhancing leader performance across industries.
- Despite its popularity, 360-degree feedback often fails without proper implementation and development.
Purpose of the Study:
- To evaluate the effectiveness of a 360-degree feedback project in a healthcare setting.
- To identify key factors for successful implementation of 360-degree feedback.
Main Methods:
- Surveyed 49 executives from a large public hospital's top management team.
- Collected opinions on the effectiveness of a 360-degree feedback initiative.
Main Results:
- Formal training for mentors and participants is recommended.
- Participant involvement in planning and development is essential.
- Linking feedback to organizational objectives and broader goals is vital.
Conclusions:
- Effective design and implementation are paramount for any management development technique, including 360-degree feedback.
- Successful 360-degree feedback requires strategic integration with organizational goals and processes.