The effect of feedback on keying performance

The introduction of new telephone signalling systems and new technologies for telephone keypads has stimulated interest in the effect of providing electronic feedback on keying performance. An experiment using a conventional keypad is reported which shows that electronic auditory feedback had no significant effect on keying speed, accuracy or subject's opinion. A further series of experiments investigating the best type of feedback to improve performance with 'touch' keypads is then described. It was found that an electronic tone presented through the telephone earpiece was the best feedback. Finally, performance with two types of touch keyphones incorporating the optimum form of feedback was compared with performance using a conventional keyphone. It was found that accuracy was significantly greater with the conventional keyphone, although performance with the touch keypads could be improved by electronically removing some of the very short spurious signalling times produced by them.