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Related Experiment Videos

End-user reactions towards working with Computer-Based Information Retrieval Systems (CBIRS).

D Robinson1

  • 1Department of Psychology and Health Studies, Bolton Institute of Higher Education, Bolton, UK.

Applied Ergonomics
|September 1, 1989
PubMed
Summary

User perceptions of Computer-Based Information Retrieval Systems (CBIRS) vary significantly. Frequent use correlates with perceived utility, but also with pressure, highlighting key human-computer interaction factors.

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Area of Science:

  • Human-Computer Interaction
  • Information Science
  • User Experience Research

Background:

  • Understanding user perceptions of Computer-Based Information Retrieval Systems (CBIRS) is crucial for effective design and implementation.
  • Previous research has explored user satisfaction but often lacks detailed analysis across diverse user groups.

Purpose of the Study:

  • To investigate and compare user perceptions and feelings towards working with CBIRS across different user populations.
  • To identify factors influencing user interaction with CBIRS, including frequency of use, perceived utility, and operational difficulty.

Main Methods:

  • A comparative study employing detailed questionnaires distributed to three distinct user groups: UK Online User Group (UKOLUG) members, internal database users (Site A), and end-users of a commercial electronic components database (Codus).

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  • Statistical analysis to examine relationships between user perceptions, frequency of use, perceived system utility, operational difficulty, job attitudes, and 'planfulness'.

    • Main Results:

    • Significant differences in perceptions of CBIRS were found among the three groups, with UKOLUG members exhibiting the most positive views.
    • Perceived functional utility was positively related to frequent CBIRS use across all groups.
    • Perceived difficulty negatively correlated with frequency of use in UKOLUG and Codus groups.
    • Job attitudes correlated with current usage but not perceptions.
    • 'Planfulness' was positively associated with feelings of pressure during system use for all groups.

    Conclusions:

    • User perceptions of CBIRS are diverse and influenced by factors such as user group and frequency of interaction.
    • Findings underscore the importance of perceived utility and ease of use in shaping user experience with information retrieval systems.
    • The study provides valuable insights for future human-computer interaction research and the development of more user-centered CBIRS.