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Related Experiment Videos

Potential users' needs for information about expert systems.

D T James1

  • 1Department of Psychology, University of Ulster at Coleraine, Coleraine, County Derry, N Ireland, BT52 1SA.

Applied Ergonomics
|September 1, 1990
PubMed
Summary
This summary is machine-generated.

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A survey of Northern Irish businesses found that while most desired more information on Expert Systems (ESs), few had used them or understood their principles. User understanding of ESs is not essential for adoption.

Area of Science:

  • Information Science
  • Human-Computer Interaction
  • Business Technology

Background:

  • Expert Systems (ESs) offer potential benefits to businesses.
  • Understanding user knowledge and demand for ESs is crucial for successful implementation.

Purpose of the Study:

  • To investigate the knowledge and demand for Expert Systems (ESs) within the Northern Irish business community.
  • To assess the expected level of technical knowledge for ES users.

Main Methods:

  • A questionnaire survey distributed to over 1100 members of the Northern Irish business community.
  • Analysis of 275 responses regarding ES knowledge, usage, and demand.

Main Results:

  • 22% of respondents had some knowledge of ESs, and 3% had used them.

Related Experiment Videos

  • Nearly 80% expressed a demand for further information on ESs.
  • Users with experience had a limited understanding of ES functional principles.

    • Conclusions:

    • Potential users do not require deep technical knowledge of ES principles for adoption.
    • Ergonomists should focus on making ES strengths, limitations, and advice nature clear to users.