Packing products for customers: an ergonomics evaluation of three supermarket checkouts

The introduction of laser scanners at supermarket checkout areas has resulted in previous ergonomics studies focusing specifically on the scanning process and associated cumulative trauma disorders in the hands and arms. Few studies have evaluated the increased musculoskeletal load and exertion of checkout staff when they are also expected to pack the products into bags for the customers. This paper describes an ergonomics evaluation of three different designs of checkout workstation, which require the operator to stand when they scan the products, pack them into plastic bags and transfer the packed bags to the customer. Musculoskeletal load and exertion associated with the different checkouts were measured using OWAS, heart rate recordings and ratings of perceived exertion. In addition, subjective rankings of the workstations were obtained and the productivity associated with each design examined as part of the evaluation. Some of the variables measured showed significant differences in postural load between the workstations. The results of the evaluation formed the basis of recommendations for an improved workstation design. Some of the suggestions made to reduce postural load and increase productivity include positioning the weigh scale to the side and the bag frame beneath the scanner.