Human factors in command and control for the Los Angeles Fire Department

Ergonomics owes much of its operations and systems heritage to military research. Since public safety systems such as police, fire departments and civil defence organisations are quasi-military in nature, one may reasonably use the findings from military ergonomics research to extrapolate design data for use in a decision-making system. This article discusses a case study concerning Human Factors in command and control for the Los Angeles Fire Department. The case involved transfer from a manual dispatch system involving three geographic areas of metropolitan Los Angeles to one central computer-aided command and control system. Comments are made on console mock-ups, environmental factors in the Control Centre placement of the consoles. Because of extreme delays in procurement of the recommended hardware it is doubtful that empirical testing of the ergonomics aspect of the system will take place.