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Parents' priorities and satisfaction with acute pediatric care

Jette Ammentorp1, Jan Mainz, Svend Sabroe

  • 1Department of Pediatrics, Kolding Hospital, Kolding, Denmark. ammentorp@tdcadsl.dk

Archives of Pediatrics & Adolescent Medicine
|February 9, 2005
PubMed

Insights

Parents prioritize clear communication and timely care for children in hospitals. Improving physician communication and reducing waiting times are key to enhancing pediatric patient satisfaction.

Area of Science:

  • Pediatric Healthcare Research
  • Patient Satisfaction Studies
  • Healthcare Communication

Background:

  • Assessing parental priorities and satisfaction is crucial for optimizing pediatric care delivery.
  • Understanding the gap between expectations and experiences can guide service improvements.

Purpose of the Study:

  • To identify parental priorities and satisfaction levels in pediatric care.
  • To evaluate the effectiveness of nurses and physicians in meeting parental needs during acute pediatric admissions.

Main Methods:

  • A survey-based study conducted in a Danish regional hospital's pediatric ward.
  • 300 parents of children admitted for acute care participated, completing questionnaires on priorities and satisfaction post-discharge.

Main Results:

  • High response rates (84% and 67%) were achieved for priority and satisfaction questionnaires, respectively.
  • Significant discrepancies were found in waiting times for admission and care, and in information provision.
  • Parents reported high satisfaction with nursing staff but prioritized physician performance.

Conclusions:

  • Effective physician-parent communication is paramount for parental satisfaction in pediatric inpatient settings.
  • Reducing waiting times for admission and care delivery is a critical area for improvement.
  • Enhanced communication strategies and operational efficiency are needed to align pediatric care with parental expectations.
Abstract

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