[Effects of emotion work on burnout and stress among human service professionals]
Kayoko Ogino1, Takashi Takigasaki, Koichiro Inaki
1Department of Educational Psychology, Faculty of Education, Waseda University, Nishi-Waseda, Shinjuku-ku, Tokyo 169-8050.
Abstract:
This study examined the relationship between emotion work (Zapf, 2002) and burnout. One hundred and eighty-two human service professionals (nurses and caregivers) completed questionnaires. A factor analysis revealed that the concept of emotion work had four main factors: "Negative emotions display", "Positive emotions display", "Emotional dissonance", and "Sensitivity requirements". In addition, the hierarchical regression analyses revealed only the main effect of "Emotional dissonance" on psychological stress reaction, whereas the main effects of all emotion work variables and two interaction effects of those on burnout. These results suggested that burnout was distinguished from psychological stress reaction by the differences in its relationship to emotion work.
Related Concept Videos
Psychological Responses to Stress
Introduction to Stress and Lifestyle
Coping Strategies: Emotion Focused
Stress and Mental Health
Individuals with depression often experience challenges in both their personal and professional...
Lazarus's Cognitive Appraisal Theory
Primary Appraisal:...
Role of Emotions in Social Life

