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Use of an interactive web-based questionnaire to evaluate a breast cancer website
N B Teo1, P Paton, S Kettlewell
1Ayr Hospital, Ayrshire Glasgow, Scotland, UK. teonb@hotmail.com
Objectives:
Health-related information should be tailored to patients' needs and requirements. Interactive features are required to allow refinement of information and feedback.
Methods:
A voluntary questionnaire was set up at to allow feedback from patients and website visitors.
Results:
A total of 1089 questionnaires were completed between Aug 2000 and Oct 2001. 77% (n = 799) had used the Internet previously to look up health-related information. With regard to the reasons visiting the site, 51% (n = 351) women indicated a recent breast problem while 26% (n = 267) had recently been diagnosed with breast cancer. The most popular information types were benign disease (64%), malignant disease (62%) information on the current research field (67%), a discussion group (57%), operation details (53%), online consultations (62%), and the location of local clinics (57%).
Conclusions:
An interactive feedback questionnaire is a useful way to ensure that health-related internet sites are tailored to their users' needs.
