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Achieving human service outcomes through competency-based training: a guide for managers.

Joseph N Ricciardi1

  • 1National Autism Center, May Institute, Inc.

Behavior Modification
|March 24, 2005
PubMed
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This study reviews competency-based training strategies for human service programs. It offers managers guidelines for implementing effective training, including delineating competency models and using performance-based feedback for skill development.

Area of Science:

  • Human Services Training
  • Organizational Psychology
  • Workforce Development

Background:

  • Competencies are critical skills for job tasks.
  • Competency-based training (CBT) has been empirically supported for decades.
  • Human service programs can benefit from structured training approaches.

Purpose of the Study:

  • To review existing competency-based training examples in human services.
  • To provide managers with guidelines for implementing CBT.
  • To describe methods for developing competency models and conducting on-the-job training.

Main Methods:

  • Literature review of empirically supported training strategies.
  • Description of four methods for delineating competency models.
  • Guideline for on-the-job training using performance-based feedback.

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Main Results:

  • Competency-based training strategies are effective for skill development.
  • Combining methods enhances competency model delineation.
  • Performance-based feedback is crucial for effective on-the-job training.

Conclusions:

  • Managers can implement CBT using provided guidelines.
  • Structured competency models improve training effectiveness.
  • This guide assists human service program managers in skill development.