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Related Experiment Videos

Don't let the grievance process cause grief.

Gina Haidinyak1, Glenda C Walker

  • 1Stephen F Austin State University, Nacogdoches, TX 75962, USA. ghaidinyak@sfasu.edu

Nurse Educator
|March 24, 2005
PubMed
Summary

A state university nursing program uses community nurses on arbitration boards to resolve student grievances. This unique, binding process successfully reduces conflict and improves the grievance procedure.

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Area of Science:

  • Nursing Education
  • Conflict Resolution
  • Higher Education Administration

Background:

  • Student grievances are common in university settings.
  • Traditional grievance processes can be lengthy and adversarial.
  • Nursing education programs require effective student support systems.

Purpose of the Study:

  • To describe a novel approach to managing student grievances within a university nursing division.
  • To evaluate the effectiveness of community nurse involvement in student arbitration.
  • To enhance the student grievance process through a structured, binding arbitration model.

Main Methods:

  • Establishment of arbitration boards composed of community nurses.
  • Implementation of a formal process for hearing evidence from involved parties.
  • Adoption of binding decisions rendered by the arbitration boards.
  • Application within a specific state university nursing division.

Main Results:

  • The implemented arbitration process has proven successful.
  • Community nurse participation has positively impacted grievance resolution.
  • The process has effectively minimized conflict and "grief" associated with grievances.
  • Decisions made by the boards are binding within the division.

Conclusions:

  • Community nurse-led arbitration is a viable and effective model for student grievance resolution in nursing education.
  • This innovative approach can streamline conflict management and improve student relations.
  • The program demonstrates a successful integration of community expertise into academic administration.

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