Related Experiment Video
Updated: Aug 18, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Don't let the grievance process cause grief
Gina Haidinyak1, Glenda C Walker
1Stephen F Austin State University, Nacogdoches, TX 75962, USA. ghaidinyak@sfasu.edu
Abstract:
Faculty in a division of nursing at a state university has developed a unique way to handle student grievances. Community nurses serve on arbitration boards. These boards hear relevant evidence from both sides and render decisions, which are binding within the division. The process has been successful and has helped take "grief" out of the grievance process.
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