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J Graham1, I Denoual, D Cairns

  • 1Shropshire County PCT NHS Trust, Telford, Shropshire, UK. janehelengraham@yahoo.ac.uk

Journal of Psychiatric and Mental Health Nursing
|March 25, 2005
PubMed
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Assertive outreach services for severe mental illness show high client satisfaction. User feedback indicated general satisfaction was highest, while involvement in treatment was rated lowest, suggesting benefits of incorporating user perspectives.

Area of Science:

  • Mental Health Services Research
  • Healthcare Consumerism
  • Psychiatric Outreach Programs

Background:

  • Growing consumerism in healthcare emphasizes service user perspectives.
  • Assertive outreach is a key strategy for engaging individuals with severe and enduring mental illness.
  • Evaluating assertive outreach through user feedback is an emerging area in the UK.

Purpose of the Study:

  • To assess the effectiveness of the Preston Assertive Outreach service from a user perspective.
  • To evaluate client satisfaction with a service based on the Program of Assertive Community Treatment (PACT) model.
  • To explore the utility of service user feedback in informing future mental health service provision.

Main Methods:

  • A postal client satisfaction survey was conducted.

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  • The study evaluated the Preston Assertive Outreach service after its first year.
  • Data from 36 questionnaires with a 56% return rate (21 responses) were analyzed.

    • Main Results:

    • A high level of client satisfaction was observed with the assertive outreach service.
    • General satisfaction with the service received the highest ratings from users.
    • Client involvement in treatment emerged as the least favorably evaluated aspect of the service.

    Conclusions:

    • Service user feedback provides valuable insights into the effectiveness of assertive outreach.
    • There are potential benefits in utilizing client perspectives to refine and improve mental health services.
    • The findings support the integration of user feedback mechanisms in assertive outreach programs.