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Updated: Aug 18, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Lessons learned: from the other side of the nurse-patient/family relationship
1Inova VNA Home Health and Inova Alexandria Hospital, Alexandria, VA, USA. pam@wagner-cox.com
Abstract:
I have been a visiting nurse for more than 30 years. During that time, I have been a case manager, a supervisor, a team manager, and a wound ostomy continence specialist (WOCN). I have had all kinds of patients, including many seriously ill cancer patients. My colleagues consider me a knowledgeable, compassionate, and committed nurse. You would think I would be well prepared when serious illness came knocking on my door. I wasn't.
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