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Related Experiment Videos

Using concept mapping to design an indicator framework for addiction treatment centres.

Udo Nabitz1, Wim van Den Brink, Paul Jansen

  • 1Free University of Amsterdam, Amsterdam, The Netherlands. unabitz@jellinek.nl

International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care
|April 16, 2005
PubMed
Summary

This study developed an indicator framework for addiction treatment centers, prioritizing patient satisfaction and efficient treatment chains. The framework aligns with the European Foundation for Quality Management (EFQM) Excellence Model, enhancing quality and performance measurement.

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Area of Science:

  • Healthcare Management
  • Quality Improvement
  • Addiction Treatment

Background:

  • Addiction treatment centers require robust frameworks for quality and performance evaluation.
  • Stakeholder demands and established quality models, like the EFQM Excellence Model, are crucial for developing effective indicators.

Purpose of the Study:

  • To establish an indicator framework for addiction treatment centers.
  • To align the framework with stakeholder needs and the EFQM Excellence Model.

Main Methods:

  • Concept mapping was employed with 16 stakeholders to generate, prioritize, and sort 73 quality and performance items.
  • Multidimensional scaling and cluster analysis were used to construct a two-dimensional framework with eight clusters.

Main Results:

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  • The framework features 'Organization' (Processes, Results) and 'Task' (Efficient Treatment, Prevention Programs) axes.
  • Key clusters include 'Efficient treatment network,' 'Effective service,' and 'Prevention programs,' with 'patient satisfaction' being a critical item.

Conclusions:

  • The developed indicator framework aligns with the EFQM Excellence Model's results criteria.
  • It is stakeholder-driven, specific to addiction treatment, and concept mapping is validated as a suitable methodology.