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Related Concept Videos

Communication01:28

Communication

Sharing information, concepts, and emotions to foster mutual understanding is communication. The sender, recipient, and transaction must be considered in this manner. The sender is the person who shares the message, the recipient is the person who receives and understands the message, and the transaction is the method used to deliver the message and the variables that affect the communication's context and surroundings. The nurse-client connection is built on therapeutic communication.
Within...
Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing01:23

Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing

Focusing involves centering a conversation on a message's critical elements or concepts. Focusing is valuable if the talk is vague or patients begin to repeat themselves. Sometimes, when patients are asked about their symptoms, they may go off-topic and try to tell their entire life story. Respectfully, the nurse should bring the conversation back into focus.
This therapeutic technique can also be used when a patient brings up pertinent information during a health-related conversation. The...
Role of Communication in the Nursing Process II: Planning and Implementation01:25

Role of Communication in the Nursing Process II: Planning and Implementation

Several factors are considered while creating a patient's care plan. Motivation is a factor in improving communication, and patients often require encouragement to try different approaches involving significant change. It is essential to involve the patient and family in decisions about the plan of care to determine whether the suggested methods are acceptable. Consider meeting critical comfort and safety needs before introducing new communication methods and techniques. Allow adequate time for...
Role of Communication in the Nursing Process III: Evaluation and Documentation01:08

Role of Communication in the Nursing Process III: Evaluation and Documentation

A successful patient outcome depends mainly on the evaluation stage of the nursing process. Evaluation determines effectiveness by reviewing what was done previously after the completion of nursing interventions. Every time a healthcare professional steps in or administers treatment, they must reassess or evaluate the action to ensure the intended result. During the evaluation phase, there are three probable patient outcomes:
Barriers to Effective Communication II01:21

Barriers to Effective Communication II

The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
Methods of Documentation VII: EMR01:30

Methods of Documentation VII: EMR

Electronic Medical Records (EMRs) primarily center around electronically documenting patients' health information within a single healthcare organization or practice. They contain essential clinical data related to a patient's medical history, diagnoses, medications, treatment plans, lab results, and other pertinent information relevant to the specific encounter or episode of care. EMRs are designed to streamline documentation and workflow processes within individual healthcare settings,...

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Related Experiment Video

Updated: Jun 24, 2026

E-Patient Counseling Trial (E-PACO): Computer Based Education versus Nurse Counseling for Patients to Prepare for Colonoscopy
06:28

E-Patient Counseling Trial (E-PACO): Computer Based Education versus Nurse Counseling for Patients to Prepare for Colonoscopy

Published on: August 1, 2019

Enhancing doctor-patient communication using email: a pilot study.

Shou Ling Leong1, Dennis Gingrich, Peter R Lewis

  • 1Departments of Family and Community Medicine, Penn State College of Medicine, Hershey, PA 17033, USA. sleong@psu.edu

The Journal of the American Board of Family Practice
|May 10, 2005
PubMed
Summary
This summary is machine-generated.

Email communication significantly improved patient and physician satisfaction, enhancing convenience and communication. This digital tool shows potential for strengthening the doctor-patient relationship by overcoming traditional barriers.

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Area of Science:

  • Medical Informatics
  • Health Communication
  • Digital Health

Background:

  • The traditional doctor-patient relationship faces challenges impacting effective communication.
  • Barriers in current medical practices may hinder optimal patient-physician interactions.

Purpose of the Study:

  • To investigate if email communication can enhance patient-physician interactions.
  • To assess the impact of email on communication barriers and satisfaction in healthcare.

Main Methods:

  • A comparative study involving physicians offering email versus those not offering it.
  • Patients and physicians completed questionnaires on satisfaction, quality, convenience, and promptness.

Main Results:

  • Patient satisfaction increased significantly in convenience and time spent contacting physicians via email.
  • Physician satisfaction improved regarding convenience, message handling time, and volume.
  • Email communication resulted in longer response times but was favored by most participants.

Conclusions:

  • Email serves as a more convenient communication method, boosting patient and physician satisfaction.
  • Physician workload regarding message volume and time spent did not increase.
  • Email has the potential to improve the doctor-patient relationship through enhanced communication.