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[Veterinary Services: how to establish quality assurance in developing countries].

V Astudillo1, I N Vargas, M A Oliveira

  • 1Consultor en Salud Animal, Caixa Postal 5073, Copacabana, Río de Janeiro, RJ CEP 22070-970, Brasil.

Revue Scientifique Et Technique (International Office of Epizootics)
|May 12, 2005
PubMed
Summary

This study proposes a quality assurance model for animal health services in developing nations, emphasizing staff development, process management, and continuous improvement. The strategy focuses on practical, phased implementation for effective service delivery.

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Area of Science:

  • Veterinary Public Health
  • Quality Management Systems
  • Developing Country Health Services

Context:

  • Animal health service provision in developing countries often lacks robust quality assurance mechanisms.
  • Brazil's experience provides a foundation for a scalable methodological proposal.
  • Existing systems may not adequately address the unique challenges of resource-limited settings.

Purpose:

  • To introduce a methodological proposal for quality assurance in animal health services.
  • To enhance service delivery through continuous staff development and process optimization.
  • To adapt quality management principles for practical application in developing countries.

Summary:

  • The proposed methodology integrates staff development (technical, administrative, and behavioral skills) with a process-oriented approach to animal health services.

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  • It advocates for systematic organization of services as processes, enabling better planning and problem resolution.
  • Continuous improvement is facilitated via the Deming cycle (plan-do-check-act), with an emphasis on realistic, phased implementation and staff motivation.

    • Impact:

    • Aims to improve the effectiveness and efficiency of animal health services in developing countries.
    • Fosters a culture of commitment and continuous improvement among veterinary service personnel.
    • Provides a pragmatic framework for enhancing animal health outcomes and service delivery through quality assurance.