Evaluating user interactions with clinical information systems: a model based on human-computer interaction models.

Area of Science:

• Health Informatics
• Human-Computer Interaction
• Information Systems Evaluation

Background:

• Traditional clinical information system (CIS) evaluation models often lack integration with human-computer interaction (HCI) perspectives.
• User evaluation is critical for the successful adoption and effectiveness of healthcare information systems.

Purpose of the Study:

• To propose an integrated model for user evaluation of CIS.
• To bridge the gap between traditional CIS evaluation and HCI dimensions.
• To provide a comprehensive framework for assessing user perceptions of CIS.

Main Methods:

• A two-step methodology involving a review of information systems (IS) evaluations and HCI literature.
• Definition of variables as measured properties and dimensions as contributing factors.
• Identification of key variables and theoretical underpinnings for user evaluation.

Main Results:

• Eight key variables were identified from literature reviews.
• User satisfaction, acceptance, and success were the most frequently referenced variables in CIS evaluations.
• IS acceptance is highlighted as a significant indicator of user evaluation for CIS.

Conclusions:

• An integrated model combining traditional CIS evaluation and HCI offers a comprehensive approach to user assessment.
• This unified model allows for the linkage of all identified dimensions from existing studies.
• The proposed model provides a novel perspective for comparing diverse CIS investigations and enhances summative evaluation.