Using task clarification, graphic feedback, and verbal feedback to increase closing-task completion in a privately...

Area of Science:

• Behavioral science
• Organizational psychology
• Human-computer interaction

Background:

• Employee performance in the restaurant industry often requires efficient task completion.
• Closing tasks are critical for restaurant operations but can be challenging to standardize.
• Assessing and improving server and dishwasher task completion is vital for operational efficiency.

Purpose of the Study:

• To evaluate the effectiveness of an intervention aimed at improving closing-task completion among restaurant employees.
• To assess the impact of task clarification and feedback on job performance.
• To determine the efficacy of a multiple baseline design in evaluating workplace interventions.

Main Methods:

• An informant functional assessment was employed to evaluate closing-task completion.
• An intervention package including task clarification, graphic feedback, and verbal feedback was implemented.
• A multiple baseline design was utilized across two employee groups.

Main Results:

• The intervention led to a 15% increase in task completion for the first employee group.
• The second employee group demonstrated a 38% increase in task completion.
• The results indicate a positive impact of the implemented intervention on employee performance.

Conclusions:

• Task clarification and feedback interventions are effective in improving closing-task completion in restaurants.
• The study highlights the utility of functional assessments and multiple baseline designs in workplace research.
• Targeted interventions can significantly enhance operational efficiency in the service industry.