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Dilemmas in setting quality standards.

J Mackenzie

    Nursing Standard (Royal College of Nursing (Great Britain) : 1987)
    |April 8, 1992
    PubMed
    Summary
    This summary is machine-generated.

    Setting nursing standards requires creativity but can cause conflict. Consulting patients on their definition of quality care may be the most effective way to reduce this conflict and improve standards.

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    Area of Science:

    • Nursing
    • Healthcare Administration
    • Patient Advocacy

    Background:

    • Standard setting in nursing is a complex process.
    • It often involves creativity but can lead to conflict among healthcare professionals.
    • Factors like accountability, role definition, and organizational philosophy complicate standard setting.

    Purpose of the Study:

    • To explore the challenges and potential conflicts in nursing standard setting.
    • To identify effective strategies for mitigating conflict during the standard-setting process.
    • To emphasize the importance of patient perspectives in defining quality care.

    Main Methods:

    • This study is primarily a conceptual analysis and discussion.
    • It examines the inherent complexities in establishing nursing standards of care.

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  • It reviews literature on nurse accountability, role perception, and organizational culture.

    • Main Results:

    • Nursing standard setting is inherently challenging due to creative demands and potential conflicts.
    • Nurse accountability, role understanding, and organizational philosophy significantly impact the process.
    • Patient-defined quality care emerges as a critical factor in conflict resolution.

    Conclusions:

    • Patient consultation is a vital strategy for reducing conflict in nursing standard setting.
    • Incorporating patient perspectives can lead to more effective and accepted standards of care.
    • A patient-centered approach enhances the quality and implementation of nursing standards.