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Australasian Triage Scale: consumer perspective.

Robert Meek¹, Wilson Phiri

¹Emergency Department, Dandenong Hospital, Melbourne, Victoria, Australia. robertmeek66@hotmail.com

Emergency Medicine Australasia : EMA

|June 15, 2005

Summary

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Emergency department (ED) patients desire more information about the Australasian Triage Scale (ATS) and waiting times. However, ED staff uncertainty about sharing ATS details and patient input needs to be addressed to meet these patient needs.

Area of Science:

Emergency Medicine
Patient Experience
Healthcare Communication

Background:

The Australasian Triage Scale (ATS) is a critical tool for prioritizing patients in emergency departments (EDs).
Understanding patient perceptions and staff attitudes towards ATS information disclosure is essential for improving ED processes.

Purpose of the Study:

To assess emergency department (ED) consumers' understanding, acceptance, and desire for knowledge regarding the Australasian Triage Scale (ATS).
To evaluate ED staff attitudes towards openly providing ATS information to patients.

Main Methods:

A convenience sample of 289 ED consumers and 56 ED staff participated.
Data were collected using self-administered questionnaires.

Main Results:

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Over half of consumers (50.8%) correctly linked triage with medical urgency.
A significant majority desired to know their ATS category (74.0%) and waiting times (81.7%).
Staff perceived the ATS as fair but expressed uncertainty about sharing specific ATS information and strongly opposed patient input into triage.

Conclusions:

Patients demonstrate a limited understanding of the ATS and express a strong desire for more initial and ongoing information.
Addressing staff uncertainty is crucial for effectively communicating ATS details and patient waiting times to meet consumer expectations.