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Related Experiment Videos

Introducing total quality management.

K Evans, G English

    Nursing Standard (Royal College of Nursing (Great Britain) : 1987)
    |March 25, 1992
    PubMed
    Summary
    This summary is machine-generated.

    Total quality management (TQM) offers benefits for National Health Service (NHS) staff by shifting focus from crisis management to proactive problem prevention. Implementing TQM requires a significant cultural transformation within the organization.

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    Area of Science:

    • Healthcare Management
    • Organizational Psychology

    Background:

    • The National Health Service (NHS) often operates in a reactive, crisis-response mode.
    • There is a need for systemic improvements in healthcare delivery and operational efficiency.

    Purpose of the Study:

    • To introduce the concept of Total Quality Management (TQM).
    • To outline the necessary preconditions for the successful application of TQM within the NHS.

    Main Methods:

    • Conceptual analysis of Total Quality Management principles.
    • Discussion of cultural change requirements in healthcare organizations.

    Main Results:

    • TQM can yield significant benefits for NHS managers and employees.
    • Successful TQM implementation hinges on a cultural shift towards problem prevention.

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    Conclusions:

    • A cultural transformation is essential for adopting a proactive approach in the NHS.
    • Understanding and addressing preconditions are critical for successful TQM integration.