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Health advisor workload.

D J Kellock1, E Bingwa, S Carlton

  • 1Department of Genitourinary Medicine, Sherwood Forest Hospitals NHS Trust, King's Mill Hospital, Mansfield Road, Sutton in Ashfield, Nottinghamshire NG17 4JL, UK. david.kellock@sfh-tr.nhs.uk

International Journal of STD & AIDS
|June 23, 2005
PubMed
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Health advisors (HAs) play a key role in genitourinary medicine clinics. A new tool assessed their workload, finding potential issues with current workforce planning for optimal patient care.

Area of Science:

  • Public Health
  • Healthcare Management
  • Genitourinary Medicine

Background:

  • Health advisors (HAs) are crucial members of genitourinary (GU) medicine multidisciplinary teams.
  • They enhance the link between community sexual health and GU services, supporting the National Sexual Health Strategy.
  • Accurate understanding of HA activities and workload is needed for effective workforce planning and benchmarking.

Purpose of the Study:

  • To introduce a tool for assessing health advisor workload and activity.
  • To evaluate the tool's utility in real-world GU clinic settings.
  • To provide data for optimizing HA workforce planning.

Main Methods:

  • A prospective time and motion study was conducted.
  • Ten GU medicine centers participated in the study.

Related Experiment Videos

  • The study assessed health advisor time spent per patient consultation and telephone call.

    • Main Results:

    • Median HA time was approximately 15 minutes per patient consultation and 10 minutes per telephone call.
    • Positive correlations were observed between HA availability and clinical activity markers.
    • These correlations were weaker compared to those for medical staff, suggesting potential workforce planning inefficiencies.

    Conclusions:

    • The developed tool effectively assesses HA workload and activity in GU clinics.
    • Findings suggest that current HA workforce planning may be suboptimal.
    • Further optimization of HA staffing is recommended to enhance service delivery and patient care in sexual health.