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Open access appointing in Army primary care clinics.

Kimberlee Aiello1

  • 1U.S. Army-Baylor University Graduate Program in Health Care Administration, U.S. Army Medical Department Center and School (MCCS-HFB), 3151 Scott Road, Fort Sam Houston, TX 78234-6135, USA.

Military Medicine
|June 25, 2005
PubMed
Summary

Open access appointments improve healthcare by enabling same-day visits, addressing delays and continuity issues in Army primary care. This model boosts both patient and provider satisfaction by having providers complete today's work today.

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Area of Science:

  • Healthcare Management
  • Primary Care Delivery
  • Appointment Scheduling Systems

Background:

  • Many Army primary care clinics utilize outdated appointment systems causing delays and fragmented patient care.
  • Provider and administrator beliefs often attribute these issues to resource shortages, contrary to research findings.

Purpose of the Study:

  • To introduce and advocate for the open access appointment model in primary care settings.
  • To highlight the benefits of same-day scheduling for patient and provider satisfaction.

Main Methods:

  • The study emphasizes an in-depth analysis of clinic demand and resources.
  • Successful implementation requires staff commitment to the 'do today's work today' principle.

Main Results:

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  • Open access scheduling offers same-day appointments to patients contacting their provider.
  • This model can increase both patient and provider satisfaction within clinics.

Conclusions:

  • The open access model offers a viable solution to improve efficiency and satisfaction in primary care.
  • Shifting from traditional scheduling to open access requires strategic planning and dedicated staff.