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Published on: December 4, 2007
[ISO 9001-2000 certification for refractive laser treatment]
D A Lebuisson1, B Arson, A Abenhaïm
1Clinique de la Vision, 55, avenue Hoche, 75008 Paris, France. dalebuisson@wanadoo.fr
Journal Francais D'Ophtalmologie
|June 25, 2005
Summary
This study details the successful ISO 9001-2000 certification for laser corneal refractive treatment, a first in Europe. The process involved rigorous quality management system implementation, enhancing patient care and operational efficiency.
Area of Science:
- Ophthalmology
- Quality Management Systems
- Healthcare Administration
Context:
- European clinic seeking ISO 9001-2000 certification for laser corneal refractive treatment.
- First such certification sought in Europe for this specific medical procedure.
Purpose:
- To achieve ISO 9001-2000 certification for laser corneal refractive treatment.
- To implement a robust quality management system in a European clinic.
Summary:
- The 14-month certification process involved Veritas consulting, staff training, and patient/physician satisfaction surveys.
- Quality rounds with surgeons, nurses, and technicians were conducted, leading to a redefined quality manual.
- Unconditional ISO 9001-2000 certification was awarded by BVQI in December 2003.
Impact:
- Achieving certification enhances teamwork, standardizes methodologies, and improves patient confidence in quality care.
- ISO 9001-2000 certification provides a structured approach to healthcare delivery, beneficial when accreditation is not feasible.
- The study discusses management strategies, quality guidance, and cost-benefit analysis of the certification process.
