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Developing interorganizational relationships in the health sector: a multicase study.
J B Thomas1, D J Ketchen, L K Trevino
1Center for Health Policy Research, Pennsylvania State University.
Health Care Management Review
|January 11, 1992
Summary
Managing interorganizational relationships (IORs) in diverse healthcare settings is complex. Effective IOR performance depends on how managers process information to navigate uncertainty and ambiguity during development.
Area of Science:
- Healthcare Management
- Organizational Studies
- Information Processing
Background:
- Interorganizational relationships (IORs) are crucial in the diverse healthcare sector.
- Managing these relationships presents significant challenges due to organizational heterogeneity.
- Understanding the factors influencing IOR performance is vital for effective healthcare delivery.
Framework:
- This study proposes a framework linking IOR development processes to IOR performance.
- The framework emphasizes the role of information processing in managing uncertainty and ambiguity.
- Key elements include information acquisition, interpretation, and utilization within IORs.
Implementation:
- Three distinct case studies of healthcare organizations were analyzed.
- Data collection involved qualitative methods to understand managerial practices.
- The case studies illustrate how different information processing strategies impact IOR outcomes.
Implications:
- Findings suggest that tailored information processing strategies can enhance IOR performance.
- Managers need to develop capabilities to effectively handle uncertainty and ambiguity in IORs.
- Improved IOR management can lead to better coordination and outcomes in healthcare systems.