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Related Experiment Videos

Information technology strategic planning: art or science?

Richard Hutsell1, Lulcy Mancini-Newell

  • 1Daughters of Charity Health System, Los Altos, CA, USA.

Journal of Healthcare Information Management : JHIM
|July 28, 2005
PubMed
Summary

Daughters of Charity Health System (DCHS) revitalized its IT strategic planning after a decade. This collaborative process, led by the CIO, ensured alignment with organizational values and user needs.

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Area of Science:

  • Health Information Technology
  • Strategic Management
  • Healthcare Administration

Background:

  • Daughters of Charity Health System (DCHS) had not undertaken formal IT strategic planning in nearly a decade.
  • A system reformation in 2002 presented an opportunity to implement a new IT strategic planning process aligned with the new governance structure.

Purpose of the Study:

  • To develop an IT strategic plan tailored for both enterprise-wide and local requirements within DCHS.
  • To establish a governance model for engaging local health ministries in the planning process.
  • To conduct the planning process in alignment with the core values of the Daughters of Charity.

Main Methods:

  • The Chief Information Officer (CIO) initiated and sponsored a dynamic, collaborative IT strategic planning process.

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  • An external resource partnered with the CIO to guide the methodology development and education on healthcare IT trends.
  • The process focused on leveraging internal talent, fostering collaboration, and establishing a flexible governance structure.

    • Main Results:

    • A tailored IT strategic plan was developed, incorporating enterprise-wide and local needs.
    • A governance model was established to ensure ongoing engagement from local health ministries.
    • The planning process yielded unexpected benefits beyond the initial scope.

    Conclusions:

    • A collaborative and values-driven IT strategic planning process can successfully integrate diverse requirements.
    • Effective leadership sponsorship and external partnership are crucial for successful IT strategic planning.
    • IT strategic planning can result in unforeseen positive outcomes, enhancing overall organizational effectiveness.