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Good cope, bad cope: adaptive and maladaptive coping strategies following a critical negative work event
Steven P Brown1, Robert A Westbrook, Goutam Challagalla
1Department of Marketing and Entrepreneurship, C. T. Bauer College of Business, University of Houston, Houston, TX 77204, USA. steve.brown@mail.uh.edu
Abstract:
The authors examined the moderating effects of coping tactics on the relationship between negative emotion and work performance. Findings indicate an adverse effect of emotion on performance; however, this effect is moderated by coping tactics. Venting (expressing one's negative feelings to others) amplified the adverse effects of negative emotion. Self-control had mixed effects: On one hand, it buffered the adverse effects of negative emotion, yet on the other hand, it had a negative direct effect on outcomes. Task focus had a positive direct effect on performance but no buffering (moderating) effect. Implications of these findings for understanding the effects of negative emotion and coping in the workplace are discussed.
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