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Updated: Aug 16, 2026

Applying an eMASS Customization Program as a Research Tool to Evaluate Consumer Benefits
08:27

Applying an eMASS Customization Program as a Research Tool to Evaluate Consumer Benefits

Published on: September 27, 2019

A simple and valuable approach for measuring customer satisfaction

William C Kinney1

  • 1Department of Otolaryngology-Head and Neck Surgery, University of Missouri-Columbia, MO 65212, USA. kinneyw@health.missouri.edu

Otolaryngology--Head and Neck Surgery : Official Journal of American Academy of Otolaryngology-Head and Neck Surgery
|August 10, 2005
PubMed
Abstract

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